Refund and Returns Policy

At A One Enterprises, we strive to ensure your complete satisfaction with every purchase you make from us. If for any reason you are not entirely satisfied with your order, we offer a straightforward refund policy to make the return process as easy and convenient as possible.

The return request can be initiated with in 7 days of receiving your order.

Eligibility for Refunds

We understand that circumstances may arise where you may need to return a product purchased from us. Our refund policy covers the following scenarios:

• • • Damaged or defective products: If you receive a product that is damaged or defective upon arrival, please contact us immediately to arrange for a return and refund or replacement.
  • • Incorrect orders: In the event that you receive an incorrect product or the product you receive differs from what you ordered, we will gladly issue a refund or exchange for the correct item.
  • Dissatisfaction with product: If you are not satisfied with your purchase for any reason other than those mentioned above, you may request a refund within 7 days of receiving your order. Please note that certain restrictions may apply (see “Refund Restrictions” below).

Refund Process

To initiate a refund request, please follow these steps:

Contact our customer service team at contact email or phone number and provide your order details, including your order number and the reason for your refund request.
Once your request is received and processed, we will provide you with instructions on how to return the item(s) to us.
After we receive and inspect the returned item(s), we will issue a refund to the original payment method used for the purchase. Please allow 7 days for the refund to be processed and reflected in your account.

3. Refund Restrictions

Please note the following restrictions and conditions that may apply to refunds:

• • • Returned items must be in their original condition, unused, and in their original packaging.
  • • Shipping costs are non-refundable, and you will be responsible for covering the return shipping expenses unless the return is due to a mistake on our part (e.g., damaged or incorrect product).
  • • Refunds will be issued in the same form of payment used for the original purchase.
  • Certain products may be ineligible for refunds due to their nature, such as personalized or custom-made items. Please contact us for more information about the refund eligibility of specific products.

4. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the same process outlined above for initiating a refund request. Indicate in your request that you would like to exchange the item, and specify the replacement item you would like to receive. We will do our best to accommodate your exchange request, subject to product availability.

5. Contact Us

If you have any questions or concerns about our refund policy or need assistance with a refund or exchange, please don’t hesitate to contact us at:

A One Enterprises
PRAKASH INDUSTRIAL ESTATE PLOT NO 39, GT ROAD, PRAKASH INDUSTRIAL ESTATE, GHAZIABAD, UTTAR PRADESH, 201005.
Email: manishbansal5210@gmail.com
Phone: 9873959500

Our customer service team is here to help you with any inquiries or issues you may have, and we are committed to ensuring your satisfaction with every purchase.